All orders are processed within 2-3 business days and take 7-14 business days to shipped. You will receive a shipping confirmation to the email you used at checkout.

How do I check the status of my order?

You can check your order status by clicking this link or by going to the “order tracking” tab found on our menu.

If you have not received any updates on your order within 7 days please email support@playgoated.com and we will update you on your order status.

Damage During Shipping

In the event that your order arrives damaged in any way, please email us as soon as possible by contacting us here with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.